Program Manager C2C
Listed on 2026-09-15
-
Business
Business Systems & Technology Analysis, Change Management
Role:
Program Manager / Project Lead Quote to Cash (Q2C)
Location:
San Jose, CA — Hybrid, 3 Days Onsite
12+ Months
Job Description:The Q2C Program Manager will own delivery planning and design for a Quote to Cash transformation initiative spanning pricing/CPQ, order management, billing, revenue recognition, and collections. The role will drive cross-functional program execution, ensure accountability across business and technology teams, and support established Q2C governance frameworks and controls.
The position requires a strong transformation leader who can influence senior stakeholders across Sales Operations, Deal Desk, Legal, Revenue Accounting, Treasury, and IT. The candidate will also support resource and budget management, oversee third-party vendors and system integrators, develop Q2C best practices, and help design the future-state Quote to Cash operating model for Finance.
Key responsibilities include:- Own Q2C transformation planning and design, including scope, deliverables, timelines, and success criteria.
- Define and measure outcomes such as quote cycle time, billing accuracy, and Days Sales Outstanding (DSO).
- Drive cross-functional execution across Sales Operations, Deal Desk, Legal, Revenue Accounting, Treasury, and IT.
- Maintain Q2C governance frameworks, controls, accountability, and program delivery standards.
- Influence senior business and technology stakeholders outside the direct reporting structure.
- Act as a strategic thought partner to senior executives and communicate Q2C priorities, risks, and trade-offs.
- Support program resource planning, budget management, and resource allocation.
- Manage third-party vendors and system integrator partners supporting CPQ, billing, and revenue recognition enhancements.
- Develop and codify Q2C process patterns, frameworks, and best practices.
- Support organizational learning and capability building across quoting, contracting, billing, and cash application.
- Help design the future-state Quote to Cash operating model for Finance and cross-functional stakeholders.
- Lead complex transformation initiatives from problem definition through implementation with accountability for business outcomes.
- Program Management: 8+ years
- Quote to Cash (Q2C): 5+ years
- Finance Transformation: 5+ years
- Program/Portfolio Management or Project Lead experience.
- Experience leading complex, multi-stakeholder transformation programs.
- Strong cross-functional leadership and stakeholder management skills.
- Ability to influence and lead without direct authority.
- Strong executive communication, storytelling, and presentation skills.
- Strong analytical and problem-solving capabilities.
- Experience translating data into actionable business insights.
- Enterprise-scale Quote to Cash systems and processes.
- CPQ / pricing experience.
- Contract management experience.
- Billing and revenue recognition experience, including ASC 606.
- Collections / cash application experience.
- Experience with platforms such as Salesforce, SAP, Zuora, or equivalent.
- Vendor and system integrator management experience.
- Experience in enterprise SaaS, technology, finance transformation, or digital transformation environments preferred.
- Bachelor’s degree in Business Administration, Operations Management, or related field, or equivalent professional experience.
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