Customer Program Specialist

We are seeking a highly organized, customer-facing Program Specialist to support hyperscale data center customers within a Product Management organization focused on next-generation connectivity solutions.

This role sits at the intersection of Product Management, Customer Operations, and Data-Driven Execution, supporting critical infrastructure programs for some of the largest cloud and hyperscale environments in the world.

In this role, you will be responsible for managing the end-to-end execution of customer purchase orders and delivery commitments, while ensuring alignment across product, operations, and logistics teams.

• Manage and track customer purchase orders from intake through delivery
• Serve as a key point of contact for hyperscale customer updates and priorities
• Use D365 ERP to monitor orders, inventory, and shipment status
• Analyze demand, forecast, and delivery data to identify risks and gaps
• Build and maintain Excel-based reports and dashboards to support decision-making
• Coordinate with Product Management, Manufacturing, and Logistics teams
• Communicate delivery status, changes, and escalations clearly to customers
• Support continuous improvement of reporting and execution processes

• Experience in customer-facing supply chain, order management, or program coordination
• Strong experience with ERP systems (D365 preferred; SAP/Oracle acceptable)
• Advanced Excel skills for reporting, tracking, and data analysis
• Ability to work with high-volume purchase orders and changing priorities
• Strong communication skills with customer-facing experience
• Experience in manufacturing, technology, or data center environments preferred

• Experience with data center connectivity or networking products
• Exposure to Product Management or Product Operations teams
• Forecasting, demand planning, or supply chain analytics experience
• Experience working with engineering or manufacturing teams

• Global product execution and delivery programs
• Leading-edge connectivity technologies
• Cross-functional work across Product, Operations, and Customers
• High-impact, fast-paced infrastructure environments