GTM Chief of Staff - Revenue Operations

About Us

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

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As GTM Chief of Staff & Rev Ops at UJET, you will report directly to the Chief Growth Officer (CGO) and serve as their primary strategic operator and right-hand operational leader. This role bridges top-tier strategic thinking with hands-on operational delivery, leading core GTM execution across Sales, Marketing, Channel, and Deal Desk.

In this role, you will act as a trusted proxy for the CGO, establishing operational rhythm across sales, marketing, channel & partnerships, product, customer success, and finance. You will manage a lean core team including a dedicated Hub Spot Administrator who owns tactical click-ops and day-to-day system maintenance allowing you to stay focused on high-leverage commercial strategy. You will elevate Rev Ops from a tactical function to a strategic growth driver owning pricing models, cross-functional data unification, commercial analytics, executive reporting, and alignment across all routes to market.

• CGO Partner & Executive Proxy: Act as the primary operational partner and proxy for the Chief Growth Officer, driving cross-functional alignment and execution across Sales, Marketing, Channel, Customer Success, Product, and Finance.
• Operational Cadence & Governance: Own the company’s GTM operating rhythm, including weekly pipeline reviews, executive forecast cadences, quarterly business reviews (QBRs), and strategic planning cycles.
• Executive Enablement & Board Governance: Build executive narratives, board meeting presentations, and strategic performance reviews that translate raw revenue data into proactive, actionable growth decisions.

• Pricing & Packaging Strategy: Partner with executive leadership to design, evaluate, and optimize pricing architecture, packaging, and expansion tiers across direct, channel, and OEM routes.
• Discounting Controls & Deal Economics: Conduct deep data analysis on historical sales patterns, discounting behaviors, and deal margins to establish smart discounting guardrails and approval thresholds that maximize Average Deal Size and Net Revenue Retention (NRR).
• Scenario & Capacity Modeling: Deliver rigorous financial modeling and scenario planning for sales capacity, territory coverage, quota deployment, and new monetization initiatives.

• Full Customer Lifecycle Data Unification: Drive complete data unification across Marketing, Sales, Channel, and Customer Success to establish absolute cross-functional traceability across the full customer journey—explicitly incorporating customer health heatmaps, adoption telemetry, and churn/expansion risk signals.
• Hub Spot Architecture & Data Governance: Define and enforce Hub Spot-specific logic, field structures, and object relationships, managing a dedicated Hub Spot Admin to…