Area Installation Specialist, Exteriors

• Assist with the customer experience throughout the install job life cycle
• Perform technical measures, assess pre-existing conditions, and conduct product affirmations
• Conduct Job Site Inspections (JSIs) to review quality of work
• Conduct service provider badging checks
• Meet with customers to ensure the install experience meets The Home Depot standards
• Resolve customer complaints and open questions
• Make decisions to prevent cycle-time delays
• Work with service providers to resolve issues
• Approve or escape project changes before work proceeds
• Ensure all open items are completed to the customer's satisfaction
• Maintain regular customer communication and timely follow-up
• Manage open services and assigned Care Tickets to resolution
• Manage all jobs in the assigned area and product category
• Inspect work for adherence to industry construction standards
• Document job scope changes and manage timely closure of open services
• Resolve jobs-on-hold and initiate change-of-scope requests
• Use reporting and related systems to support customer experience and installation accuracy
• Report to the District Installation Manager; no direct reports

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Must pass pre-employment test if applicable
• Construction/home improvement industry experience
• Prior experience managing residential home improvement install projects
• Bachelor's degree program or equivalent degree in a field of study related to the job
• 5 years of work experience
• Strong time management and organizational skills
• Strong negotiating skills
• Strong business acumen
• Problem solving and multi-tasking skills
• Collaborative leadership skills where strong value is placed on partnerships
• Ability to travel overnight less than 10% of the time
• Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment
• Ability to work with regular exposure to dust, fumes, or odors

Demonstrates expertise in managing residential home improvement installation projects, ensuring customer satisfaction through effective communication, problem-solving, and adherence to construction standards. Strong organizational and time management skills are essential for overseeing multiple jobs and maintaining quality throughout the installation process.

• Residential Home Improvement Project Management
• Job Site Inspections (JSIs)
• Customer Experience Management
• Strong Negotiating Skills
• Construction Industry Experience

• Job Site Inspections (JSIs)
• Project Management
• Construction Standards Adherence
• Change-of-Scope Management
• Reporting Systems Usage

• Time Management
• Organizational Skills
• Problem Solving
• Collaborative Leadership
• Customer Communication

• Construction Industry
• Home Improvement
• Customer Experience
• Service Provider Management
• Installation Accuracy