Sr. Customer Success Operations Specialist

Sr. Customer Success Operations Specialist page is loaded## Sr. Customer Success Operations Specialist remote type:
Hybrid locations:
San Josetime type:
Full time posted on:
Posted Yesterday job requisition :
R31527
** Job Title
** Sr. Customer Success Operations Specialist The Senior Customer Operations Specialist is responsible for supporting the Customer Success Manager (CSM) in securing Amadeus Hospitality revenue by ensuring contracts are generated, renewed, and processed on schedule. This role maximizes revenue retention by escalating termination notices, customer objections, and delayed renewals.
** In this role, you will:
*** Proactively support the Director of Sales (DOS) and CSM by monitoring contract expiration and termination information for all assigned accounts through reporting and dashboards.
* Generate contracts and submit them to customers for signature through defined processes. Ensure contract accuracy and completeness following defined processes and procedures.
* Engage clients to request contract signatures, respond to questions, and resolve issues.
* Process completed contracts through order management to ensure no disruption of service. Escalate term requests, objections, or failures to renew to the CSM for action and reminders.
* Partner with Customer Operations Specialists to assist with tasks such as credit hold reviews, affiliation updates, property name changes, spend reports, etc.
* Manage relationships by partnering with DOS and CSM as part of the account team to support customers on renewal activities.
* Actively support Customer Success Managers to promote adoption and usage.
* Assist with daily customer requests and issues with internal teams such as Customer Operations Specialists (COS).
* Coordinate renewal activities and contract processing with CSM. Manage order processing for successful contract completion. Maintain Salesforce (SFDC) accuracy and tracking for all renewal activities. Analyze renewals for VPs and CSM leaders in coordination with the Customer Success Analyst.
** About the ideal candidate:
**
* Education:

Bachelor's degree in a related business field or equivalent work experience.
* 2-5 years of experience in sales/customer support. Proficient with Microsoft Office and Salesforce. Capable of managing projects, well-organized, with good written and communication skills, detail-oriented, and some financial skills. Ability to problem-solve.
* Advanced conceptual thinking skills to develop customer-specific use cases.
* Exceptional negotiation and planning skills, clear communication, and commercial sense.
* Able to manage challenging conversations.
* Understanding of the Hospitality Industry.
* This role is a hybrid working model role based in the Amadeus Maitland office location
** What we can offer you:
*** Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
* Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
* Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
*
* Application process:

** The application process takes no longer than 10 minutes!  Create your candidate profile, upload your Resume/CV and apply today!
** Working at Amadeus, you will find:*
* ** A critical mission and purpose** - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
** A truly global DNA** - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
** Great opportunities to learn** - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
** A caring environment** - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to…