CA-Member Service Representative

CA-Member Service Representative I Support page is loaded## CA-Member Service Representative I Support locations:
San Jose CA:
CA Gilroy Member Center:
Santa Clara CA:
Fremont CA:
CA Rivermark Member Center time type:
Full time posted on:
Posted 3 Days Agojob requisition :
R3872

Apply to join Team CEFCU!
* CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!
* Provides staffing support to CA Member Centers due to vacation, illness, leaves and staff turnover. Within established authority level, processes a wide variety of financial transactions and opens new accounts. Enhances members’ financial well being by determining needs, providing financial education and cross selling members/potential members on CEFCU products and services. Maintains organization viability through goal attainment set forth in member center and corporate balanced scorecards.

Exceeds member expectations. Supports other Member Centers in the region as needed for the purposes of cross training and to cover staffing shortages to meet business demands and maintain appropriate service levels.

Required Qualifications:

* High school diploma or equivalent is required.
* Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).
* One year of previous customer service experience with cash handling.
* Bilingual skills in Spanish are required for some positions.
* Must be sales/solutions/service oriented and work well in a production/goal attainment environment

Preferred Qualifications:

* One year of customer service experience, including cash handling, preferably with a financial institution.
** Summary Pay Range
** The anticipated starting pay range for this position is $23.76 - $27.92.### ### This position also includes an hourly shift premium of $0.60.
* Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU.*#
** Benefits
* *** Financial
* * Merit-based raises
** Health and Welfare
** Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP, California - Kaiser Permanente HMO)  Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)
Life Insurance Accidental Death & Dismemberment Insurance Disability Benefits Defined Benefit Plan – Pension Defined Contribution Plan – 401K
** Additional Benefits
** Employee Assistance Program California Commuter Benefit Program Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU’s policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.locations:
5 Locations time type:
Full time posted on:
Posted 7 Days Ago
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