Usher @ SAP Center and Tech CU Arena in San Jose

Title:

Usher (Level
1)

Position Type:
Part Time, Non-Exempt

Company:
Sharks Sports and Entertainment, LLC

Location:

SAP Center & Tech CU Arena

Reports To:

Manager of Guest Experience

Posting Dated:
June 5, 2026

Pay Range: $22.57 per hour - (SEIU Local 1877
- Salary Schedule)

As a Part-Time Usher, you will be a key member of our Guest Experience team, responsible for creating a safe, welcoming, and memorable experience for all visitors at SAP Center and Tech CU Arena. You will uphold our Team Teal Pioneering Principles and serve as a front-line ambassador of Sharks Sports & Entertainment. This position is represented by SEIU Local 1877 and is subject to the terms and conditions of the applicable collective bargaining agreement.

• Consistently provide a high level of customer service by answering any questions guests have regarding directions, events, or parking.
• Assist with the security screening of guests to ensure a safe environment for all guests in attendance.
• Properly enforce the building entry and exit policies and the prohibited items list.
• Scan tickets at arena entry points and verify tickets at aisles to ensure guests are seated correctly in the appropriate section.
• Tour assigned area to monitor and assist guests in their seating area with concerns or questions.
• Ensure proper access to Club and Lounge premium service areas, providing a high level of service.
• Ensure proper access to floor seating area for ticketed and general admission events.
• Assist with WCA and ASL guest seating areas, briefing guests upon arrival of emergency procedures.
• Monitor Penthouse Terrace, Plazas, and suites to ensure proper access, assist as appropriate to enhance the hospitality experience.
• Help keep assigned area clean and free of debris.
• Perform additional duties as assigned to support departmental and organizational needs.

• Ability to work various shifts, weekends, possibly holidays, and late nights.
• Demonstrated situational awareness skills to identify issues and opportunities.
• Ability to read, comprehend and articulate ticket information.
• Must be able to think critically and articulate directions to guests.
• Ability to work effectively with a variety of guests to ensure all needs are met.
• Ability to communicate information in a positive manner, even when others are not positive.
• Must be dependable by maintaining acceptable attendance and punctuality.
• Ability to follow instructions.
• Must be able and willing to work a minimum of two-thirds (2/3) of scheduled shifts each month.

• Ability to sit, stand, walk, stoop, and crouch for extended periods of time with or without accommodation.
• Ability to bend at the waist, reach overhead and lift up to 25 lbs with or without accommodation.
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation.
• Ability to go up and down stairs multiple times in a shift with or without accommodation.
• Ability to stand for long periods of time indoors and outdoors with or without accommodation.
• Required to wear a company-issued uniform and maintain a professional appearance in accordance with company standards.
• Ability to work in varying environmental conditions, including exposure to a range of temperatures (indoor, outdoor, and cold environments), with extended periods spent in proximity to ice rink and arena conditions with or without accommodation.
• Ability to work in environments with bright lighting and event-related special effects (including smoke, flashes, and flame effects), as well as exposure to consistently high noise levels during events with or without accommodation.

• Competitive compensation
• 401(k) plan (pre-tax and Roth options) upon meeting eligibility requirements
• Employee referral bonus program
• Employee recognition program
• Complimentary or discounted sports and event tickets
• Complimentary parking while on duty
• Employee discount at the Sharks Pro Shop
• Food and beverage discounts during shifts (excluding alcohol)
• Spot Pet Insurance
• Access to Give Virtual Care (GVC) services
• Complimentary Barracuda tickets
• Complimentary ice skating at…