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Customer Service Team Lead – Medicare & Call Center
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-07-31
Listing for:
Santa Clara Family Health Plan
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Santa Clara Family Health Plan is seeking a Customer Service Supervisor to oversee the day-to-day operations of the Call Center team, ensuring service excellence, Medicare/Medi-Cal compliance, and KPI achievement. This role leads Customer Service Representatives and Transportation Coordinators while collaborating with management to optimize performance.
Responsibilities include coaching CSRs, adjusting staffing, developing training materials, and reporting progress to leadership.
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