Dispatch Coordinator

Customer Service Representative / Dispatch Coordinator

Able Construction Group is seeking a Customer Service Representative / Dispatch Coordinator to support daily operations by managing customer calls, coordinating technician schedules, and assisting with administrative and project support functions. This role is ideal for someone with experience in dispatching, scheduling, customer service, or service coordination within the construction, facilities, HVAC, fire protection, or related service industries.

The successful candidate will serve as a key point of contact for customers and field personnel, helping ensure service requests are handled efficiently and operations run smoothly.

Responsibilities include:

• Answer and manage high-volume inbound customer calls (approximately 50-60 calls per day)
• Schedule and dispatch technicians using Service Titan
• Coordinate service requests and communicate updates with customers
• Support project and operational teams with administrative tasks
• Assist with generating and tracking reports for customers and counties
• Maintain spreadsheets and perform data entry with strong attention to detail
• Create and issue purchase orders as needed
• Monitor work orders, schedules, and service completion status
• Provide excellent customer service while managing multiple priorities in a fast-paced environment
• Collaborate closely with Project Coordinators, Operations, and Office Management teams

Skills required:

Customer service, Dispatch, Data entry, Call center, Logistics, Inbound call, Administrative support, Clerical, Schedule appointments

Top skills details:

Customer service, Dispatch, Data entry, Call center, Logistics, Inbound call, Administrative support, Clerical, Schedule appointments

Additional skills and qualifications:

Candidates with experience in the following industries are strongly encouraged to apply:

• Construction
• HVAC
• Fire Protection
• Facilities Management
• Plumbing
• Field Services
• Service-Based Operations

Look for candidates who have:

• Dispatch or scheduling experience
• 50+ inbound calls per day experience
• Service Titan, Service Trade, Housecall Pro, Field Edge, or similar software
• Construction, HVAC, plumbing, facilities, or service-industry background
• Strong customer service and organizational skills
• Experience supporting field technicians or service teams

Avoid candidates whose dispatch experience is limited to:

• Towing companies
• Pest control services

Experience level:

Intermediate Level

Job type and location:

This is a contract position based out of San Jose, CA.

Pay and benefits:

The pay range for this position is $22.00 - $35.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:

This is a fully onsite position in San Jose, CA.

Final date to receive applications:

This position is anticipated to close on Aug 13, 2026.