Dispatch Coordinator
Job in
San Jose, Santa Clara County, California, 95115, USA
Listed on 2026-08-09
Listing for:
Aston Carter
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Admin Assistant, Clerical -
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant, Clerical
Job Description & How to Apply Below
Description
Seeking a Customer Service Representative / Dispatch Coordinator to support daily operations by managing customer calls, coordinating technician schedules, and assisting with administrative and project support functions. This role is ideal for someone with experience in dispatching, scheduling, customer service, or service coordination within the construction, facilities, HVAC, fire protection, or related service industries.
The successful candidate will serve as a key point of contact for customers and field personnel, helping ensure service requests are handled efficiently and operations run smoothly.
Answer and manage high-volume inbound customer calls (approximately 50-60 calls per day)
Schedule and dispatch technicians using Service Titan
Coordinate service requests and communicate updates with customers
Support project and operational teams with administrative tasks
Assist with generating and tracking reports for customers and counties
Maintain spreadsheets and perform data entry with strong attention to detail
Create and issue purchase orders as needed
Monitor work orders, schedules, and service completion status
Provide excellent customer service while managing multiple priorities in a fast-paced environment
Collaborate closely with Project Coordinators, Operations, and Office Management teams
Skills
Customer service, Dispatch, Data entry, Call center, Logistics, Inbound call, Administrative support, Clerical, Schedule appointments
Top Skills Details
Customer service,Dispatch,Data entry,Call center,Logistics,Inbound call,Administrative support,Clerical,Schedule appointments
Additional
Skills & Qualifications
Candidates with experience in the following industries are strongly encouraged to apply:
Construction
HVAC
Fire Protection
Facilities Management
Plumbing
Field Services
Service-Based Operations
Recruiter Notes / Ideal Candidate Profile
Look for candidates who have:
Dispatch or scheduling experience
50+ inbound calls per day experience
Service Titan, Service Trade, Housecall Pro, Field Edge, or similar software
Construction, HVAC, plumbing, facilities, or service-industry background
Strong customer service and organizational skills
Experience supporting field technicians or service teams
Avoid candidates whose dispatch experience is limited to:
Towing companies
Pest control services
Experience Level
Intermediate Leve
Job Type & Location
This is a Contract position based out of San Jose, CA.
Pay and Benefits
The pay range for this position is $22.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Jose,CA.
Final date to receive applications
This position is anticipated to close on Aug 13, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter) for other accommodation options.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie…
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