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Disability Claims Advocate II - Customer Champion
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-23
Listing for:
MetLif
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Met Life is seeking a Disability Customer Advocate to manage and resolve disability claims escalations with a focus on customer satisfaction. You will drive root-cause analysis, coordinate with Legal and Privacy teams, and maintain data integrity in the DCA database to support accurate resolutions.
You will identify trends, recommend process improvements, and work with account teams and claims organizations to strengthen customer confidence and loyalty through objective, policy-driven actions.
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