Food Connection Outreach Specialist

Food Connection Outreach Specialist

Curtner
- San Jose, CA 95125

Salary Range $33.69 - $35.54 Hourly Position Type Regular Full-Time Category Services

About Second Harvest of Silicon Valley

Founded in 1974, Second Harvest of Silicon Valley is one of the largest food banks in the nation and a trusted nonprofit leader in ending local hunger. The organization distributes nutritious groceries through a network of nearly 400 partners at drive-thru and walk-up sites across Santa Clara and San Mateo counties. Due to the prohibitively expensive cost of living in Silicon Valley, the economic downturn caused by the COVID-19 pandemic, and the rise in inflation, Second Harvest is now serving an average of about 500,000 people every month.

Second Harvest also connects people to federal nutrition programs and other food resources, and advocates for anti-hunger policies on the local, state and national levels. To learn more about how Second Harvest is responding to the incredible amount of need in Silicon Valley, visit shfb.org.

About the Position

The Food Connection Outreach Specialist plays a vital role in advancing Second Harvest's mission to end hunger by connecting neighbors in need with food resources and supportive services. This position serves as a primary point of contact for clients seeking assistance and provides compassionate, accurate, and timely support through phone-based services and scheduled in-person outreach events.

The Specialist conducts food assistance screenings, Cal Fresh prescreening, and application assistance while connecting clients to Second Harvest food programs and other community resources. This role supports both direct clients and individuals referred through the Community Outreach Partner Network. The Specialist assesses client needs, provides appropriate referrals, maintains accurate records, and ensures clients receive the information and support needed to access available benefits.

Success in this role requires strong communication skills, attention to detail, cultural awareness, and the ability to develop and maintain knowledge of Second Harvest programs, Cal Fresh eligibility guidelines, policies, and application requirements. The ideal candidate is able to communicate effectively with diverse communities, gather and document accurate information, and provide client support by phone, in person, and through written communication in both English and a second language.

The Specialist must also be comfortable using technology tools and databases to support client intake, documentation, referral tracking, and application assistance.

Responsibilities

• Answer high-volume inbound calls and respond to client inquiries and partner referrals in a timely, professional, and client-centered manner.
• Conduct outbound calls to follow up on inquiries, referrals, and assigned client cases.
• Connect community members to food resources, supportive services, and community referrals primarily by phone and occasionally through scheduled in-person outreach events and off-site locations.
• Conduct client intake, screenings, needs assessments, and eligibility reviews to determine appropriate services and referrals.
• Educate clients about Second Harvest food programs, Cal Fresh, and other available community resources.
• Provide Cal Fresh prescreening, application assistance, enrollment support, or appointment scheduling as appropriate.
• Use established procedures, resources, and program guidelines to troubleshoot client concerns and support timely resolution.
• Accurately document client interactions, referrals, and services provided in organizational database systems.
• Identify and report client trends, service outcomes, client experiences, and barriers affecting access to food programs and benefits.
• Maintain current knowledge of Second Harvest programs, Cal Fresh policies, eligibility requirements, and community resources.
• Collaborate with internal teams and community partners to improve service delivery and support organizational goals.
• Perform other duties and special projects as assigned.

The ideal candidate will possess the following professional qualifications:

• Bachelor's degree from an accredited college or university in a related field; equivalent combination of education, training, and relevant work experience will be considered.
• Bilingual proficiency in a needed language (English/Spanish, English/Vietnamese, English/Chinese, English/Russian, or English/Tagalog).
• Strong verbal and written communication skills, with the ability to effectively communicate, document, and provide client support in English and a second language.
• Experience providing customer service, intake, referral services, or benefits assistance in a call center, nonprofit, healthcare, government, or community-based setting is preferred.
• Understanding of the challenges and barriers faced by individuals and families experiencing food insecurity or economic hardship, with the ability to provide compassionate, respectful, and culturally responsive…