Call Center Agent

Join Our Team and Make a Difference at one of California's most innovative and growing Credit Unions, awarded Top Workplaces six years in a row and named by Newsweek as one of America's Best Regional Banks & Credit Unions 2026.

At Premier One Credit Union, we strive to carry out our mission to "deliver a better financial life to members" through every interaction. We look for team players who can contribute the right skills to achieve these goals while keeping focus on our mission. Join our talented and passionate team and be part of a team that values growth, innovation, and community involvement.

We are now seeking a representative with strong verbal, written, and phone communication skills to join our Call Center Team. In addition to strong communication skills, the successful candidate:

• Has one to three years customer service experience
• Enjoys a fast-paced environment working with members
• Has effective interpersonal and interdepartmental skills
• Maintains composure under pressure

Duties and

Responsibilities include:

• Assists members and potential members with their telephone requests
• Answers questions about products and services and resolves problems that are within their authority to resolve
• Educate members on our products and services and self-service options;
  Advise members on financial solutions
• Refers problems that are beyond their authority to their manager, along with their recommendations.
• Sends secure emails and electronic forms as requested.
• Perform daily duties accurately while maintaining acceptable production levels and managing down time.

Education and

Qualifications:

• Minimum One to three years of similar or related experience.
• High school education or GED.

Fantastic Benefits! Premier One Credit Union reflects the value placed on employees by providing the following impressive benefits in addition to competitive salary:

• Medical, Dental, Vision, Life, and Long-Term Disability Insurances
• 401(k) including employer match
• Discounts on financial products and services, including loans!
• Paid sick leave & vacation
• 3 Days onsite/2 days remote. Hybrid schedule assessed after approximately 90 days of employment onsite and satisfactory performance evaluation.
• Company-wide Incentive Plan, plus much more

Salary Range from Call Center Agent I to Call Center Agent II DOE: $26 to $30 per hour

Premier One Credit Union is an equal opportunity employer