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Box Office Supervisor

The Hammer Theatre is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

Key Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and in person
• Establish customer service standards focused on a high-quality, inclusive guest experience and ADA compliance
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as a liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

Knowledge, Skills & Abilities

• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Thorough knowledge of English grammar, punctuation, and spelling
• Ability to interface with clients, patrons, and colleagues in a professional, collegial manner
• Demonstrates ability to communicate, coordinate, and execute optimal customer service initiatives. Expected to maintain, monitor and guide ongoing ticket seller training
• Demonstrates ability to persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers
• Demonstrates an ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting.
• Excellent time management skills with a proven ability to meet deadlines
• Prioritizes and sets deadlines for one's own work
• Strong supervisory and leadership skills
• Knowledge of box office ticketing systems, preferably VBO (Virtual Box Office)
• Experience with event management software such as Venue Ops, When I Work
• Experience in cash handling
• Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
• Ability to sell tickets from an online, cloud based ticketing system, either in person or over the phone
• Knowledge of performing arts venues front-of-house operations

Required Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents
• Three (3) years of related office work experience

Preferred Qualifications

• Undergraduate degree in performing arts, hospitality or business
• One (1) to Three (3) years' experience working in a presenting or university theatre environment
• Experience with VBO ticketing system

Compensation

Classification:
Administrative Support Coordinator II Anticipated Hiring Range: $4,727/month - $5,219/month (Step 5 – Step 10) CSU Salary Range: $4,367/month - $6,362/month (Step 1 – Step 20) San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period:
August 24, 2026 through September 7, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information: jobs