Box Office Supervisor

Job no: 560726
Work type: Staff
Location: San José
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

The Hammer Theatre is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

• Recruit, hire, train, schedule, and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and in person
• Establish customer service standards focused on a high-quality, inclusive guest experience and ADA compliance
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as a liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Thorough knowledge of English grammar, punctuation, and spelling
• Ability to interface with clients, patrons, and colleagues in a professional, collegial manner
• Demonstrates ability to communicate, coordinate, and execute optimal customer service initiatives. Expected to maintain, monitor and guide ongoing ticket seller training
• Demonstrates ability to persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers
• Demonstrates an ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting.
• Excellent time management skills with a proven ability to meet deadlines
• Prioritizes and sets deadlines for one’s own work
• Strong supervisory and leadership skills
• Knowledge of box office ticketing systems, preferably VBO (Virtual Box Office)
• Experience with event management software such as Venue Ops, When I Work
• Experience in cash handling
• Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
• Ability to sell tickets from an online, cloud based ticketing system, either in person or over the phone
• Knowledge of performing arts venues front‑of‑house operations

• Completion of a high school program, technical/vocational program, or their equivalents
• Three (3) years of related office work experience

• Undergraduate degree in performing arts, hospitality or business
• One (1) to Three (3) years’ experience working in a presenting or university theatre environment
• Experience with VBO ticketing system

Classification:
Administrative Support Coordinator II
Anticipated Hiring Range: $4,727/month - $5,219/month (Step 5 – Step 10)
CSU Salary Range: $4,367/month - $6,362/month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

The CSU strongly recommends that all individuals who access any in‑person program or activity (on- or off‑campus) operated or controlled by the University follow COVID‑19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

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Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU…