Principal Office Specialist

Principal Office Specialist

The Human Resources Department is currently seeking to fill one (1) full-time Principal Office Specialist vacancy in the HRIS Division.

The salary range for this classification is: $74,627.28 - $90,679.68

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates' qualifications and experience.

This position requires a customer centric philosophy, strong attention to detail, initiative, and critical thinking. The primary responsibilities and functions of this role are transactional tasks, customer service, and administration to support Human Resources divisions including our Employee Benefits and Employment Divisions.

Key functions include, but are not limited to, the following:

• Provide excellent customer service in responding timely to phone calls, e-mails, and walk-in customers.
• Independently investigating/researching problems and answering inquiries
• Analyzing and resolving customer issues and complaints
• Providing solutions to the customer and following up to ensure issues are resolved in a timely manner
• Explaining policies and procedures
• Assisting customers with on-line transactions in eWay (Employee Self Service HRIS system) and the associated review, follow-up, and processing of eWay transactions
• Process promotions, qualifying promotions.
• Process demotions, return to former classifications.
• Process transfers, reallocations, changes in benefits, to/from classified/unclassified.
• Process pay increases:
  Non-Management Merit increases, and step increases.
• Process pay decreases: manual step and rate decreases
• Process probation status changes: extension of probation, failed probation
• Process exception time reporter status — adding and removing.
• Process reduced work week— adding and removing.
• Process suspensions, and reversal of terminations (per OER).
• Train staff to ensure that there are backups to the position's tasks.
• Check/Process/Train staff on probation and step increase hours.
• Create/Train staff on certified lists for Police and Fire promotions.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Job Expertise
- Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. People Soft experience is highly desired.

Communication Skills
- Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

Computer Skills
- Experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Proficiency in Excel is highly desired.

Customer Service
- Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Flexibility
- Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, time frames, performance expectations, organizational culture, or work environment.

Initiative
- Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Multi-tasking
- Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Problem Solving – Approaches a situation or…