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Customer Support Executive
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-09-23
Listing for:
CIEL HR
Full Time
position Listed on 2026-09-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Role & responsibilities
- Excellent communication skills both verbal and written.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask, prioritize, and manage time effectively.
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate, valid, and complete information using the right tools and systems.
- Follow up to ensure resolution and maintain communication with customers.
- Escalate complex issues to appropriate departments or supervisor, as necessary.
- Meet personal/team performance targets and service quality standards.
- Must be willing to work in rotational shifts
- Rotational week offs days off may vary and are not fixed to weekends.
- Must have excellent communication as well as writing skill
- Must have Voice experience
- Must be based at anywhere in South India.
- Must be working currently (Maximum 3months career gap in considerable)
- Must have global market exposure
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