Community & Family Center Specialist

POSITION SUMMARY

The Community & Family Center Specialist assists in planning, organizing, and supporting the delivery of a variety of community center programs and activities for community members of all ages. This position serves as a welcoming, professional presence at the center, providing on-site supervision and high-quality customer service to all visitors and program participants. This role works closely with the Program Manager and program team to ensure that every community member who walks through the door feels valued, supported, and connected to the resources and services available to them.

• Promote center programs and services to community members in person and through posted materials, flyers, and informational displays.
• Build positive, ongoing relationships with community members, families, and regular center visitors to foster a sense of belonging and connection.
• Provide support to clients in completing applications and paperwork for benefits, financial assistance, housing, food, employment, childcare, youth programming and mental health services within CCSCC.
• Serve as client and their family advocate within CCSCC and neighboring community services.
• Assist with outreach efforts to attract new participants and increase engagement across diverse community groups.
• Represent CCSCC and the community center in a professional, mission-aligned manner during all community interactions.
• Gather feedback from community members on programs, services, and the overall center experience to inform continuous improvement.
• Encourage and support consistent client participation in services, appointments, and program activities.
• Re-engage clients who have become disengaged.

The Community & Family Center Specialist assists in planning, organizing, and supporting the delivery of a variety of community center programs and activities for community members of all ages. This position serves as a welcoming, professional presence at the center, providing on-site supervision and high-quality customer service to all visitors and program participants. This role works closely with the Program Manager and program team to ensure that every community member who walks through the door feels valued, supported, and connected to the resources and services available to them.

• Promote center programs and services to community members in person and through posted materials, flyers, and informational displays.
• Build positive, ongoing relationships with community members, families, and regular center visitors to foster a sense of belonging and connection.
• Provide support to clients in completing applications and paperwork for benefits, financial assistance, housing, food, employment, childcare, youth programming and mental health services within CCSCC.
• Serve as client and their family advocate within CCSCC and neighboring community services.
• Assist with outreach efforts to attract new participants and increase engagement across diverse community groups.
• Represent CCSCC and the community center in a professional, mission-aligned manner during all community interactions.
• Gather feedback from community members on programs, services, and the overall center experience to inform continuous improvement.
• Encourage and support consistent client participation in services, appointments, and program activities.
• Re-engage clients who have become disengaged.

• Serve as the primary point of contact for community members visiting the center, providing a warm, professional, and welcoming experience to all guests.
• Provide on-site coverage during programs, drop-in hours, and community events to ensure a safe, orderly, and inclusive environment.
• Manage visitor sign-in procedures, registration processes, and program enrollment at the front desk or point of entry.
• Respond promptly and professionally to community member inquiries, concerns, and requests, escalating to the Program Manager or Director as needed.
• Assist in resolving minor conflicts or behavioral concerns among participants in a calm, de-escalling, and trauma-informed manner.
• Conduct regular walkthroughs of all indoor program areas, common spaces, restrooms, and building entry points to ensure cleanliness, safety, and proper functioning.
• Support compliance with health, safety, fire, and accessibility regulations within the facility.
• Ensure…