Front Desk Concierge

Position Summary:

We are seeking a friendly, organized, and service-oriented Concierge to serve as the first point of contact for residents, families, visitors, and vendors. This role is essential to daily community operations, providing information, coordinating communication, and supporting both residents and staff to ensure a welcoming and well-run environment.

At Watermark Retirement Communities, our mission is to create extraordinary and innovative communities where people thrive, including both the residents we serve and the associates who bring our mission to life. With more than 30 years as a leader in senior housing, we continue to grow and innovate, and we believe the next era of senior living excellence starts with our team.

Our concierge team plays a vital role in shaping first impressions and creating meaningful daily experiences. This position is ideal for someone kind, patient, highly organized, and committed to providing exceptional service while building strong relationships with residents, families, and visitors.

• Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member

• Receive, log, and organize incoming packages and deliveries

• Assist residents with day-to-day questions related to activities, transportation, building operations, and general services

• Answer incoming phone calls and route them to the appropriate departments

• Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided)

• Support the Resident Experience team

• Complete evening “closing procedures” (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk

• Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries

• Strong customer service and interpersonal skills

• Comfortable using technology and learning new systems

• Organized, detail-oriented, and able to multitask

• Professional communication skills, both verbal and written

• Ability to remain calm and responsive in a fast-paced environment

• Experience in hospitality, customer service, or senior living preferred

• Available weekends and holidays.

This role offers the opportunity to make a positive impact every day, build meaningful relationships with residents, and be part of a team dedicated to excellence in senior living. If you have a passion for working with seniors and take pride in delivering outstanding service, we’d love to meet you.

• Competitive Wages
• Competitive Benefits
• Get Immediate Access to Earned Income Through Dayforce Wallet
• Easy Shift Scheduling with Mobile App
• Recognition and Rewards Program
• Sick Pay
• Associate Discounts
• Education and Training Programs Available

Watermark Retirement Communities, Inc, is an equal opportunity employer, Minority/Female/Disability/Veteran/LGBTQ/Sexual Orientation/Gender Identity or Expression-proudly embracing diversity in all of its manifestations

Watermark Retirement Communities, Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any associate at Watermark or its affiliates via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Watermark Retirement Communities, Inc.

No fee will be paid in the event the candidate is hired by Watermark as a result of the referral or through other means.