Customer Service Representative
Listed on 2026-10-03
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Description
Location:
Full-time, Onsite, San Jose, CA
The Customer Service Representative in San Jose will play a vital role in ensuring a seamless and efficient customer experience. Primary responsibilities include:
1) Job Release and Production: Release jobs to production, schedule follow-ups, and promptly update customers, ensuring needs are met in a timely and satisfactory manner.
2) Pick-Up and Delivery Coordination: Schedule and coordinate pick-up and delivery requests, facilitating the smooth movement of products and materials to and from clients.
3) Departmental Coordination: Work closely with related departments to track job statuses and coordinate deliveries, ensuring customers are always well-informed.
4) Communication Hub: You will manage office phone calls and handle order-related emails, serving as a central point of contact for customers, and addressing their inquiries and concerns.
5) Bilingual Proficiency: Proficiency in both English and Vietnamese is preferred, as this will allow effective communication with a diverse customer base.
Requirements- Proficiency in English and Vietnamese (preferred).
- Must be legally authorized to work in the US.
- Exceptional communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Receive customer orders via email and accurately prepare and enter job information for production
- Ability to work well in a collaborative, team-oriented environment.
- Previous customer service or order processing experience preferred.
Sten Tech offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees, including:
- Medical, dental, and vision insurance
- 401(k) retirement plan with company contributions
- Paid time off (PTO)
- Paid holidays
- Company-paid and voluntary life insurance
- Short-term and long-term disability benefits
- Employee assistance program (EAP)
- Additional voluntary benefits
Benefit eligibility and coverage are subject to applicable plan terms and company policies.
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