Student Technology & Resources Coordinator; Temp

Overview

Job no: 554693
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Part Time, Library, On-site (work in-person at business location)

This is a temporary, part-time (0.50 FTE) one-year, fully benefited position. The compensation rate below reflects a 0.50 FTE.

The Student Technology & Resources (STAR) Coordinator reports to the Associate Dean, Innovation & Resource Management (ADIRM) in the University Library and receives work lead direction from the Interim Director of Access Services (User Experience). This position is responsible for supporting services provided by the Student Technology and Resources team and manages the hiring, training, scheduling, and supervision of student assistants in that area.

This position coordinates day-to-day operations and works closely with the Interim Director of Access Services (User Experience) and ADIRM to make service decisions in that area.

• Coordinate STAR operations, which includes planning, organizing, leading, delegating and setting priorities for public service in that area.
• Enforces policies and procedures regarding safety, training in using technology and equipment, and access to public technology spaces such as the Presentation Practice Room and Recording Studio.
• Maintain a healthy and safety conscious approach in public service areas and other work spaces.
• Hires, schedules, trains, and supervises student assistants in this area.
• Collaborates with Library User Solutions unit to help maintain accurate inventory and operation of STAR laptops and other devices.
• Collaborates with the Resource Management and Delivery unit to maintain accurate inventory and loan records in the integrated library system (ILS), Alma.

• Excellent interpersonal and communication skills to establish and maintain cooperative working relationships with faculty, students, and staff of various social, cultural and educational backgrounds, vendors and the general public.
• Ability to create oral presentations and provide training and curriculum to users on a variety of levels on use of relevant software and hardware.
• Ability to supervise student personnel including selection, training and scheduling, while organizing workflows and delegating responsibility.
• Working knowledge of software applications such as: MS Word/Excel/PPT, Google Apps, and the Integrated Library System (ILS).
• Ability to formulate clear policies and procedures and communicate those effectively.
• Ability to ensure problem resolution with student technology through personal intervention or escalation to IT technicians.
• Ability to perform needs assessment for library users to recommend changes and improvements in spaces, services, and technology.
• Ability to identify, research, and report on trends in relevant areas.
• Ability to record, assess, and analyze usage of spaces and equipment in a library environment through library systems and data collection techniques such as surveys and headcounts; can apply data and feedback to long range planning efforts.
• Ability to maximize productivity through use of technology and resources, planned training and performance initiatives.
• Ability to perform accurately in a detail-oriented environment; handle multiple work priorities, organize and plan work and projects.
• Ability to be flexible and adapt quickly to new assignments and work under pressure.
• Ability to work independently using relevant knowledge to determine the best course of action.

• High school education or equivalent certification.
• Four years of related library and/or clerical experience or an equivalent combination of experience and education.

• Experience with academic library operations.
• Demonstrated experience coordinating technology-focused public service operations.
• Experience supervising and training student employees or frontline staff.

Classification:
Library Services Specialist IV

Anticipated Hiring Range: $3,165/month - $3,229/month (Salary reflects 0.50 FTE)

CSU Salary Range: $4,611/month - $6,718/month (Step 1 – Step 20)

San José State University offers…