Impact Manager

Position Overview

The Impact Manager will work with the Impact Team to lead and develop a team of Ameri Corps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. On a daily basis, the Impact Manager will lead, coach, and develop Ameri Corps members while building strong school partnerships, monitoring student impact data, and ensuring high-quality implementation of City Year’s Whole School Whole Child model to support student success every day.

The Impact Manager will report to the Managing Director of Impact (MDI) and will manage two (2) teams of Ameri Corps members of approximately 15-20 people. The Impact Manager will work primarily from school sites in our partner districts either in East Palo Alto or East San José, with occasional work from the office in Sunnyvale.

• 1–2 years of experience managing young adults, leading programming, or supervising teams in a fast-paced environment.
• Strong communication, relationship-building, and conflict resolution skills with the ability to coach and hold individuals accountable to goals and expectations.
• Demonstrated organizational, problem-solving, and data-informed decision-making skills with a commitment to educational equity and leadership development.
• Requires a valid driver’s license and reliable transportation to fulfill travel expectations associated with the role.
• Authorized documentation to work in the United States of America.
• Criminal background history clearance to work with school-age children, depending on the position.

• Coach, mentor, and develop Ameri Corps members to support their leadership growth, professional development, and service performance.
• Provide ongoing feedback, accountability, and individualized support while fostering a positive and inclusive team culture grounded in City Year values.
• Support conflict resolution, team collaboration, and continuous learning through a growth mindset approach.

• Build and maintain strong relationships with school administrators, teachers, and community stakeholders to support shared student success goals.
• Oversee the implementation of academic, attendance, behavior, and social‑emotional interventions aligned to City Year’s Whole School Whole Child model.
• Utilize student and program data to monitor progress, inform decision‑making, and drive continuous improvement efforts.

• Support the planning and execution of tutoring, enrichment activities, after‑school programming, and school‑wide initiatives.
• Ensure Ameri Corps members have the resources, communication, and operational support needed to effectively serve students and schools.
• Coordinate logistics, event planning, and program expectations to ensure high‑quality service delivery.

• Collaborate effectively with teammates and cross‑functional partners to achieve shared organizational goals.
• Support recruitment, onboarding, and retention efforts for prospective and returning Ameri Corps members.
• Participate in organization‑wide events, trainings, service projects, and additional responsibilities assigned to advance City Year’s mission.

• 2-5 years experience in youth development, education, or nonprofit programming.
• Proficiency with Microsoft Office and Google Workspace platforms.
• Experience using data tracking systems and facilitating team trainings or meetings.
• City Year/Ameri Corps experience is a plus.

• Developing & Empowering Others:
  Creates opportunities for others to learn, develop, take action, and lead.
• Managing Performance:
  Assigns, tracks, and prioritizes work to ensure high‑quality outputs; inspires committed and positive action toward organizational goals.
• Understanding & Building Connection:
  Considers perspectives of others and cultivates relationships to strengthen interpersonal bonds with colleagues and external stakeholders.
• Collaboration:
  
  Connects with stakeholders to identify shared interests; partners with others to incorporate…