School Advisor​/Front Desk Mandarin

School Advisor Education Front Desk

Location: San Jose, CA

Compensation: $20–$28/hour + performance-based commission, targeted $50K–$74K/year

The School Advisor and Coordinator represents the image of Think Academy — responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front‑desk professionalism, parent communication, and enrollment conversion.

• Welcome prospective families and build strong relationships with parents and students.
• Conduct student evaluations, placement assessments, and learning consultations.
• Analyze assessment results and identify students' strengths, challenges, and learning needs.
• Recommend appropriate courses, programs, and long‑term learning plans based on individual student goals.
• Clearly communicate academic recommendations and program benefits to families.

• Guide families through the enrollment process from initial inquiry to registration.
• Follow up with prospective families and trial students to maximize enrollment conversion.
• Maintain ongoing relationships with parents and provide continuous support throughout the student's learning journey.
• Address parent concerns and provide solutions to ensure high customer satisfaction and retention.
• Track leads, consultations, enrollments, and follow‑up activities in a timely manner.

• Serve as the first point of contact for all visitors, parents, and students.
• Manage student check‑in/check‑out procedures and daily front desk operations.
• Answer phone calls, emails, and inquiries professionally and efficiently.
• Maintain a welcoming, organized, and professional campus environment.
• Coordinate with teachers and operations teams to ensure smooth student experiences.

• Support open houses, parent workshops, student activities, and promotional events.
• Represent Think Academy professionally at community outreach and recruitment events.
• Collaborate with academic, marketing, and operations teams to enhance enrollment growth and customer satisfaction.

• Bachelor's degree preferred.
• Previous experience in customer service, sales, education, admissions, enrollment, or relationship management preferred.
• Bilingual in English and Mandarin required.
• Strong interpersonal, presentation, and communication skills.
• Comfortable speaking with parents and students throughout the day.
• Results‑oriented with the ability to build trust and convert consultations into enrollments.
• Organized, proactive, and able to manage multiple priorities in a fast‑paced environment.
• Passionate about education and helping students succeed.

• Make a meaningful impact on students' academic growth and future success.
• Work in a dynamic, people‑focused environment.
• Gain valuable experience in educational consulting, enrollment management, and customer relations.
• Clear career growth opportunities in education operations, campus management, and leadership.
• Supportive and collaborative team culture.