Student Support Specialist; TEMP

Student Support Specialist

The Student Support Specialist supports San José State University's commitment to student success and equity by advancing retention and persistence efforts under the CSU Advancing Student Achievement Program (ASAP) grant. The position is responsible for providing culturally responsive services that enhance the educational experiences and promote the success of low-income, first-generation, and underserved Asian, Native Hawaiian, and Pacific Islander (AANHPI) students, as well as other underrepresented student populations.

Reporting directly to the Senior Director of Identity-Based Retention Centers, the Student Support Specialist implements proactive outreach and engagement strategies to support students throughout the student lifecycle—including first-year, transfer, and continuing students—in navigating the university, connecting to campus resources, and persisting from term to term. The Student Support Specialist provides guidance on university systems and fosters a sense of belonging and academic success.

A key function of this role is to support re-enrollment and ongoing retention efforts by identifying and conducting outreach to students who are not enrolled in subsequent terms. Using tools such as phone banking and student data systems, the Student Support Specialist assesses barriers to persistence, including academic, financial, housing, and basic needs challenges and facilitates timely referrals to appropriate campus services.

The position collaborates closely with academic advising units and campus partners to ensure coordinated support, while not serving as a primary academic advisor. The Student Support Specialist contributes to the CSU ASAP grant-funded initiatives and targeted retention strategies, including efforts to improve outcomes for male-identified undergraduate students, and supports data tracking and reporting to strengthen retention outcomes.

Employer:

San Jose State University

Salary: $5,083.00 Monthly

Location:

1 Washington Street, San Jose, CA, 95112

Equal Employment Statement:

SJSU is an Equal Opportunity Affirmative Action employer. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. It is the policy of SJSU to provide reasonable accommodations for applicants with disabilities who self-disclose.