Student Success and Retention Manager – Education

California Miramar University is a DEAC-accredited, career-focused university serving a diverse community of domestic and international students through undergraduate, graduate, and certificate programs. As our university continues to grow, we are building a talented and collaborative team committed to helping students succeed. Team members have the opportunity to make a meaningful difference in students’ academic journeys while developing their own skills, expanding their careers, and contributing to a supportive and student-centered community.

California Miramar University is seeking an experienced higher-education professional to lead our student success and retention efforts. The Student Success and Retention Manager will develop and implement retention strategies, supervise the Student Success Advisor, and remain directly engaged with students. This hands‑on role combines strategic planning, data analysis, process improvement, staff supervision, student outreach, and issue resolution. The manager will identify retention risks, develop targeted interventions, track performance, and collaborate with other departments to improve student engagement, persistence, and completion.

• Develop and implement a comprehensive student retention and persistence strategy aligned with University goals.
• Analyze student data to identify trends related to disengagement, withdrawals, stop-outs, re‑enrollment, and completion.
• Develop targeted retention plans and interventions for different student populations and stages of the student lifecycle.
• Establish retention goals, key performance indicators, and accountability measures.
• Evaluate retention initiatives and recommend adjustments based on outcomes and student feedback.
• Partner with leadership and cross‑functional departments to address barriers affecting student persistence.
• Prepare strategic retention reports and recommendations for university leadership.

• Personally conduct regular outreach to students by phone, email, and other communication channels.
• Build trusted relationships with students and serve as a reliable point of contact for questions and support needs.
• Identify students at risk of disengaging, stopping out, or withdrawing and coordinate timely interventions.
• Resolve student concerns independently whenever possible and collaborate with other departments when needed.
• Track commitments and follow up until each student matter is appropriately resolved.
• Support student orientation, engagement activities, communications, and retention initiatives.
• Manage escalated student concerns with professionalism, empathy, and sound judgment.
• Maintain accurate and timely documentation of student interactions and follow‑up activities.

• Supervise, coach, and support the Student Success Advisor.
• Establish clear expectations for student outreach, documentation, follow‑up, and issue resolution.
• Monitor staff performance while personally maintaining an active student caseload.
• Build repeatable workflows, outreach plans, tracking systems, and reporting practices.
• Identify opportunities to improve student success services as the University grows.
• Support a collaborative, accountable, and student‑centered team environment.

• Track student outreach, response and resolution times, follow‑up completion, at‑risk student contacts, and retention outcomes.
• Maintain accurate records and provide clear daily, weekly, and monthly reporting.
• Use Excel and university systems to identify trends, gaps, and areas requiring action.
• Evaluate current processes and implement practical, measurable improvements.
• Monitor individual and…