Principal Field Application Engineer

About the Position

EFFECT Photonics is looking for an experienced Principal Field Application Engineer to join our Network Systems group. In this role, you will provide expert support during the testing and design phases of our coherent modules, optical engines, and DSPs, working closely with both our customers and internal engineering teams. Additionally, you will take ownership of troubleshooting and resolving post-sales field issues, ensuring effective problem-solving and customer satisfaction.

• Serve as the technical lead for key customer engagements, driving successful design-in of coherent optical solutions at the module and optical engine level.
• Work closely with product management and development to address technical issues, support customer qualification efforts, and coordinate lab validation.
• Support module-level interoperability testing and field trials in customer environments.
• Develop customer-facing documentation, application notes, and debug guides.
• Provide on-site support to customers as needed.
• Conduct hands-on root cause analysis to address design-in issues effectively.
• Respond to customer tickets and reproduce reported issues in the internal lab to facilitate thorough root cause analysis.
• Document product deviation reports for alpha samples or early prototypes, ensuring clear communication of findings.
• Coordinate and set up product demonstrations at trade shows and EFFECT Photonics facilities.
• Define and provide requirements for customer evaluation boards (hardware/software).
• Manage and develop the stock of Wave Coders to support customer design-in processes effectively.
• Develop, align, and execute comprehensive customer test plans to ensure optimal product performance.

We want you to bring your expertise, experience, and passion for deep tech and customer satisfaction at the forefront. We look for a hands-on technical expert, who will be the trusted person to go to from our customer’s perspective. You have a lot of patience with the customer and ensure a solution is provided to full customer satisfaction.

• 10+ years of experience in optical communications, with a strong background in coherent DSP, optics, or module-level product integration.
• Proven experience interfacing with hyperscalers, system OEMs, or module vendors in a customer-facing capacity.
• Deep understanding of coherent modulation formats, CMIS/SFF, and optical/electrical testing
• Hands-on experience with test equipment such as BERTs, oscilloscopes, OSA, etc.
• Strong written and verbal communication skills with the ability to clearly convey complex technical topics.
• Ability to travel (up to 30%) to customer sites (can be international) and company labs.

• Mid-Senior level

• Full-time

• Sales, Marketing, and Product Management

• Semiconductor Manufacturing