Field Service Engineer

The San Jose-based Field Support Engineer will be responsible for customer site preparation consultation, onsite installation, implementation planning, maintenance, and repair of Advantest/Verigy Test Systems. Responsibilities will include hardware, software, networking products, and operating systems. Install and optimize hardware/software products and configurations at customer sites. Perform onsite calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems.

Perform onsite maintenance and repair services.

• Install and optimize hardware/software products and configurations at customer sites.
• Perform onsite calibration services per Advantest recommended calibration intervals.
• Troubleshoot, diagnose and resolve product performance problems.
• Perform onsite maintenance and repair services.
• Respond to all hardware technical support needs from the assigned account(s).
• Solve complex problems related to system uptime or availability.
• Solid customer service skills to effectively communicate with customers in a professional manner.
• Strong teamwork and communication with local support team members and management.
• Ability to ‘work-to-completion’ upon short notice, which requires working overtime.

• The position requires strong electronic troubleshooting aptitude and experience servicing electronic semiconductor test equipment.
• Provide daily 8X5 onsite support at customer locations, primarily in the Bay Area.
• Travel to local other customer sites via vehicle as needed.
• Must be able to lift 40-50 pounds without assistance and be able to bend into machinery without restrictions.
• Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.
• Transport parts or equipment weighing up to 50 lbs. (assistance available when lifting item(s) over 50 lbs.).
• System repair/servicing requires frequent bending, stooping, kneeling, twisting, and occasionally working in unusual positions using full-body mobility.

• Demonstrate proficiency in equipment-specific tasks and factory-specific service scopes of work.
• Apply rigorous safety procedures and suggest safety improvements.
• Display comprehensive knowledge of equipment software and electronic systems.
• Utilize measurement tools and essential hand tools effectively.
• Communicate effectively in English, both verbally and in writing.
• Display independence in running equipment and troubleshooting.
• 401(k)
• Health insurance
• Paid time off
• Opportunities for advancement

• Monday to Friday 8:00 am to 5:00 pm

• Bachelor of Science (BSEE or BSME) (Required) or equivalent plus a minimum of 5 years of relevant experience

• Driver's License (Required)

• San Jose, CA:
  Relocate before starting work (Required)

• 25% (Preferred)

In-person

At JAD Group, we offer a dynamic and collaborative work environment where your skills and expertise will be valued. You will have the opportunity to work with cutting-edge semiconductor technology and make a meaningful impact in the semiconductor industry. We provide a competitive compensation and benefits package, as well as professional development and advancement opportunities.

Join us in shaping the future of semiconductor solutions!