Field Service Engineer II - Semiconductor

Field Service Engineer II - Semiconductor

Location:

US-CA-San Jose

Are you seeking an opportunity to work with today's most advanced thin film processing tools? Anelva tools have been delivering cutting edge performance in thin films deposition (PVD) and enabling our customers to manufacture the most advanced hard disks and volatile memories/nonvolatile memories. We have an exciting opportunity in San Jose, CA to directly interface with customers to support their Anelva equipment in the field, which includes troubleshooting and installations.

This position performs technical support of the high vacuum equipment for PVD and related robotics. The individual must understand vacuum technology, general practices, and procedures within the semiconductor field and be able to apply such skills fluently to perform field service duties at customer’s clean room. In addition, provide on‑call technical support, which may require off shift work. This position requires full‑time presence at your assigned office(s)/worksite(s).

• Responsible to monitor, inspect, set up, calibrate, and maintain semiconductor process equipment in the field to prevent equipment downtime.
• Troubleshoot hardware and software related issues and implement solutions.
• Collect data for software related issues and discuss with headquarters in Japan.
• Accurately document all maintenance activity and provide field service reports.
• Install equipment control software and maintain record of software revision history.
• Participate in the installation of equipment at customers’ sites.
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work.
• Provide training and assistance to other technicians.
• Effectively communicate with customers, Canon USA and Canon‑Anelva Japan employees, and escalate serious or complicated repair problems to senior level team members.

• HS Diploma, GED, or equivalent experience required.
• AA or BS degree in a related field preferred, plus 1-2 years of related experience (i.e., FSE or Technician position in a semiconductor equipment company or a technical position in the engineering field).
• PVD or semiconductor vacuum equipment experience.
• Multi‑chamber cluster systems and robotics experience highly preferred.
• Ability to understand electrical and mechanical drawings for troubleshooting.
• Experience with PLC and other software applications is a plus.
• Ability to work independently following 3-6 months of on‑the‑job training.
• Must have analytical skills for problem analysis and resolution; decide on problem‑solving roadmap and follow methodical means to resolution.
• Decide and recommend spare and consumable parts for PMs and repairs.
• Job may require domestic travel up to 25% and international travel for training.
• May require considerable travel throughout sales territory; valid driver's license and acceptable driving record necessary.
• Position may require ability to work flexible shifts.
• Requires ability to lift approximately 50 lbs.
• Bilingual Communication skills helpful but not required. (Japanese/English)

• Substantial amount of standing, walking, typing, grasping, talking and hearing.
• Substantial amount of driving required, sometimes for multiple hours at a time.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
• Required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Working primarily in a cleanroom environment (wearing full cleanroom suit, facemask, gloves, safety glasses).
• Work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters or narrow aisles or passageways.
• Work environment may include working in highly time‑sensitive situations requiring quick resolution of equipment problems.

We are providing the anticipated rate for this role: $29.20 - $43.73 hourly.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.