Technical Account Manager, DRAM Business Enablement

Please Note:

To provide the best candidate experience amidst our high application volumes, each candidate is limited to 10 applications across all open jobs within a 6-month period.

Advancing the World's Technology Together

Our technology solutions power the tools you use every day--including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future.

We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We're dedicated to empowering people to be their true selves. Together, we're building a better tomorrow for our employees, customers, partners, and communities.

What You'll Do

Samsung Device Solutions America is seeking an Technical Account Manager, DRAM Business Enablement. Be motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment.

You will interact multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

Having held a related engineering role in the past as an Application Engineer is a plus. Having been a customer with deep technical interactions with a supplier is a plus. Being in a role related to chipset bring up and debugging, technical problem solving, system architecture, memory interface design and development, or platform validation is a plus.

• Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design-in and working with Samsung HQ in Korea to provide solutions and suggestions.
• Support self-qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy
• Manage critical relationships with key customer decision makers
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement
• Communicate at various management levels

Location:

Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

Job

What You Bring

• Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
• Familiar with DRAM memory design, Architecture or system architecture
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing, fab processes and advanced package technology
• Familiar with system level operation including RAS, Memory Controller and memory PHY.
• Solid experience with supporting DRAM memory products.
• Prior experience in semiconductor technology, or memory field with customer facing responsibilities
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role
• Customer support experience for DRAM products
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Strong verbal and written communication skill. Fluency in Korean is a plus.
• Some travel required, both international and domestic. Approximately 1-2 times per year, subject to customer needs.

#LI-MD1

What We OfferThe pay range below is for all roles at this level across all US locations and functions. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. We also offer incentive opportunities that reward employees based on individual and company performance.

This is in addition to our diverse package of benefits centered around the wellbeing of our employees and…