Customer Quality Engineer

Job Summary

This is an Engineer level position to join a mature yet dynamic high‑tech company with cutting‑edge AI enablement semiconductor technologies. The key responsibilities are to support US customers on all QA requests and issues resolution, with the ultimate goal of helping customer retention and satisfaction. The role includes both pre‑sales and post‑sales support and requires strong technical and communication skills for collaborative problem solving across QA, FA, reliability and other engineering, manufacturing, and business/sales functions.

• Team with QA, FAE, FA and other functions to analyze, resolve or elevate customer quality requirements, inquiries, or issues, serving as the front‑line interface for both pre‑sale and post‑sale support.
• Engage in cross‑functional teams to resolve quality issues with a proactive, hands‑on approach for effective closure.
• Review, refine FA and co‑develop customer‑facing presentations and 8D reports to manage customer communications for efficient issue resolution.
• Contribute to investigations in quality issues, implementing effective corrective actions through hands‑on problem‑solving.
• Execute strategies for continuous improvement by conducting root‑cause analyses and collaborating with the team on process enhancements.
• Support product introductions (NPI) and process improvements by actively participating in problem‑solving sessions.
• Support customer audits in both US and Asian locations as the customer‑facing contact for MPS and its subcontractors.
• Contribute to continuous improvements in quality management systems (ISO, VDA 6.3, IATF‑16949).

• BSc in Electrical Engineering or closely related field.
• 2–5 years of experience in semiconductor IC engineering and quality functions, with customer‑facing experience preferred.
• Hands‑on skills in quality tools and methodologies, statistics and structured problem‑solving techniques.
• Experience in at least two of the following areas:
  Customer Quality Engineering, Quality Management Systems, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control.
• Understanding of semiconductor manufacturing processes, key aspects of IC tests, and how ATE test correlates with device behavior and quality.
• Working knowledge of IC silicon/package, reliability and FA process and testing tools and reporting.
• Good communication skills.

San Jose, CA

MPS offers a comprehensive benefits package, including health care coverage, dental and vision, and life and disability protection. Employees in sales positions may be eligible for sales incentive bonuses and, in certain positions, for stock compensation. Pay is based on market location and may vary depending on experience, skills, education, and other job‑related factors. The base salary range for this position in California is $120,000 – $150,000.

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in its employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.