Product Quality Engineer
Listed on 2026-06-28
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Engineering
Quality Engineering
Product Quality Engineer
San Jose, CA (relocation assistance provided)
As a Product Quality Engineer, you will serve as the technical bridge between customers and internal engineering teams, ensuring product quality performance and customer satisfaction. You'll lead quality investigations, drive root-cause analysis, and champion continuous improvement across the entire product portfolio. In this role, you'll collaborate closely with design, manufacturing, reliability engineering, and customer support team-owning product quality performance. This position is ideal for someone who thrives on solving complex technical problems, influencing cross-functional teams, and elevating product quality through data-driven decision-making.
- Lead customer complaint investigations using structured problem-solving methods (8D, 5 Whys, Ishikawa).
- Coordinate cross-functional teams (product engineering, reliability, manufacturing, test) to identify root causes and implement corrective actions.
- Manage failure analysis requests and communicate findings clearly and professionally.
- Support customer audits, quality reviews, and qualification activities.
- Monitor field return trends, reliability indicators, and customer quality metrics Analyze test data, yield trends, and process indicators to proactively identify risks.
- Prepare and deliver customer-facing quality reports and presentations.
- Drive systemic improvements to reduce defects, improve robustness, and enhance customer satisfaction.
- Collaborate with manufacturing and engineering teams to strengthen process controls and test coverage.
- Champion best practices in quality engineering and customer communication.
Requirements:
- Bachelor's degree in electrical engineering, Materials Science
- 12+ years' experience in semiconductor quality, product engineering, reliability, or manufacturing.
- Strong understanding of semiconductor devices, wafer fabrication, assembly/test processes, and reliability mechanisms.
- Proficiency with data analysis tools (JMP, Python, MATLAB, Excel) and statistical methods (SPC, DOE).
- Excellent communication skills with the ability to explain complex technical issues to both technical and non-technical audiences.
Preferred Qualifications
- Experience supporting automotive, industrial, or high-reliability customers (AEC-Q100, ISO 26262).
- Familiarity with FA techniques (SEM, FIB, OBIRCH, EMMI) and reliability testing.
- Background in customer-facing roles or account support.
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