Server Operations Specialist - Data Center Infrastructure

Responsibilities

The Byte Dance Server Operations Team is responsible for the full lifecycle operation management and operation technical services of Byte Dance's massive server fleet, delivering industry-leading server operation and maintenance services to businesses to ensure and drive their stable growth.

• Responsible for the stability assurance services of online servers, planning and constructing stability process specifications, platform systems, assurance mechanisms and capabilities, in charge of the stability monitoring, stability risk identification, problem response and handling as well as assurance measures for the production network operation, so as to ensure the stable and sound operation of services.
• Responsible for handling server-related stability faults, including fault location and analysis, fault tracking and loss control, and fault review.
• Responsible for identifying server stability risks, including the identification and governance of risks in areas such as server quality, operation and maintenance processes, and platform systems.
• Responsible for server alert monitoring and handling, as well as the management of front-line BPO staff on duty, duty record summarization, and weekly report compilation, etc.
• Participate in the development of server stability-related capabilities, including the development of rapid recovery capabilities, drill capabilities, GUI-based operation of change capabilities, and major event support capabilities, etc.
• Participated in formulating process specifications related to server stability, and promoted upstream and downstream business parties to complete the formulation and alignment of relevant service SLOs.
• Participate in the optimization of server monitoring and alerting, further advance the long-term governance of monitoring capabilities, and improve the quality of monitoring alerts and event analysis.

Minimum Qualifications:

• Bachelor's degree or above, majoring in science and engineering, with priority given to computer science, electronic information engineering, automation and other related majors;
• Strong communication and coordination skills, good at thinking and summarizing, and proficient in document writing;
• Strong sense of responsibility, meticulous and conscientious, passionate about work and team-spirited; strong learning ability, full of enthusiasm and curiosity for new technologies, with outstanding problem-solving and hands-on capabilities; strong resilience to fast paced environments and distractions, and able to adapt to a fast-paced work environment and diverse work tasks;

Preferred Qualifications:

• Have a solid foundation in computer programming, and be proficient in at least one programming language, including but not limited to:
  Java, C, C++, Python, Go;
• Have knowledge of server hardware and Linux systems, and be proficient in Shell scripting.

Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As Byte Dancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the…