Technical Account Manager, DRAM Business Enablement

Technical Account Manager, DRAM Business Enablement

San Jose, California, United States

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What You'll Do

Samsung Semiconductor is seeking a Technical Account Manager, DRAM Business Enablement. Be a motivated self-starter to manage the customer selection of Samsung for DRAM-based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design-in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment.

You will interact with multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

• Support Datacenter, PC & consumer DRAM products to customers and enable various DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM components, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design-in and work with Samsung HQ in Korea to provide solutions and suggestions.
• Support self-qualification activities including SI/PI and timing analysis.
• Control and follow up on PCN (Product Change Notice), organize QTR (Quarterly Technical Review), and align technology roadmaps and market overviews.
• Develop subject matter expertise needed to provide first-line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy.
• Manage critical relationships with key customer decision makers.
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self-development.
• Organize technical communication with customers to perform on-site problem solving and help establish verification procedures and conditions for issue duplication and improvement.
• Facilitate seamless collaboration through the orchestration of internal and external forums to ensure synergistic problem-solving for mission-specific goals.

Location:

Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

Job

• Bachelor's in Electrical Engineering, Computer Science, or a related Engineering field with 10+ years experience with the corresponding industry experience or Master’s degree with 8+ years or a PhD preferred with 5+ years.
• Familiarity with DRAM memory design, architecture, or system architecture.
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing, fab processes, and advanced package technology.
• Familiarity with system-level operation including RAS, Memory Controller, and memory PHY.
• Solid experience in supporting DRAM memory products.
• Prior experience in semiconductor technology or the memory field with customer-facing responsibilities.
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
• Customer support experience for DRAM products.
• An avid learner who approaches challenges with curiosity and resilience, seeking data to build understanding.
• Leadership skills for driving customer enablement strategies and debug activities.
• Professional fluency in Korean and English is required to facilitate seamless technical communication and collaboration between customers and Samsung HQ in Korea.
• Willingness and flexibility to travel domestically and internationally as needed. Candidates must be available for travel of varying frequency and duration based on project requirements.
• Customer support experience for DRAM products
• An avid learner, you…