Fraud Investigator Agent ll; Backoffice Job San Jose area,California USA,Finance & Banking

Position: Fraud Investigator Agent ll (Backoffice)

About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on Whats App, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stable coins to make cross-border payments faster, more affordable, and more accessible than ever before.

We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the Cross Tech Fintech Startups Award.

We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence.

We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

About The Role As a member of our team, you will have the unique opportunity to make your mark on the core of our fraud investigations through critical processes that safeguard our platform and its users. In this role, you will work at the intersection of data analysis, risk management, and operational excellence to detect, investigate, and mitigate fraudulent activities. Your insights and strategic actions will directly influence our ability to prevent fraud, enhance user trust, and streamline our fraud prevention tools.

This position offers the chance to collaborate cross-functionally, innovate within evolving challenges, and make a lasting impact on the security of our growing platform.

To be successful in this role, you must be dynamic, data-driven, autonomous, collaborative, curious and inquisitive as we refine fraud detection strategies, enhance existing processes, and build out our fraud operations framework to protect millions of users like never before. You will play a key role in shaping and evolving our fraud prevention platform, ensuring we stay ahead of emerging threats while fostering a secure and trusted experience for all.

Responsibilities

Work investigation queues and own complex fraud cases end-to-end — offline fraud, suspected rings, coordinated schemes — closing each with a documented MO and evidence trail.
Analyze transaction and behavioral data to identify fraud patterns that aren't visible at the case level and propose mitigation actions.
Produce concise investigation reports with findings, evidence, and recommended actions for the Investigations Lead.
Collaborate with the Operations and Strategy teams on cases that require deeper investigation before a decision can be made.
Document investigation methodologies so findings are reproducible and learnings stay with the team.
Participate in ad hoc team projects:
Support special projects and initiatives, such as process optimizations, tool enhancements, and fraud prevention campaigns, to…