Lock Desk Analyst
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-18
Listing for:
CrossCountry Mortgage, LLC
Full Time
position Listed on 2026-08-18
Job specializations:
-
Finance & Banking
Job Description & How to Apply Below
Supporting the Lock Desk in a full-time remote capacity, the Lock Desk Analyst will process rate lock, change, and extension requests while ensuring adherence to rate lock policies and collaborating with cross-functional teams.
Key responsibilities:- Process rate lock, change, reprice, and extension requests in Encompass while communicating effective with requestors
- Assist Loan Officers with post-lock file inquiries and collaborate with Secondary Marketing leadership on system changes and process enhancements
- Provide real-time training and support within Secondary Marketing and assist with system, product, and procedural inquiries
- Bachelor's degree in a related field or equivalent combination of education and experience
- 2+ years of mortgage lending experience or relevant coursework, preferred
- Experience with Optimal Blue and Encompass systems, preferred
- Background in Secondary Marketing or Capital Markets, preferred
- Proficiency in Microsoft Office (Excel, Outlook, Word)
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