Credit & Support Analyst

We strive to be Your Future, Your Solution to accelerate your career!

The Credit and Support Analyst supports the full credit-to-cash cycle — credit risk evaluation, accounts receivable, collections, and order/shipment support. The ideal candidate has hands-on experience with Accounts Receivable, credit risk management, and AR aging review, and is comfortable following up on past-due invoices. Beyond credit, this role supports operational activities including shipment monitoring, customs clearance resolution, and cross-functional order management.

The Credit and Support Analyst must be tech-and systems-savvy (ERP experience preferred, e.g., SAP) with excellent communication skills and a willingness to learn and grow in the role. This position reports to the Credit / AR Manager and works closely with sales, logistics, and operations teams. This is a W2 contract position and is not eligible for C2C or W2 referral candidates.

• Credit & Accounts Receivable
• Reconcile, research, and resolve credit/billing discrepancies on customer A/R accounts
• Post wire payments, perform adjustments, and process credit refunds for assigned accounts
• Perform account reconciliations
• Investigate and resolve account irregularities and customer inquiries
• Request and review sales forecasts and payment history to simulate the credit limit required to support sales
• Review and approve credit memos and RMA requests
• Follow up on past-due invoices and support collection efforts
• Produce weekly, monthly, and quarterly reports (cash forecast, AR aging, etc.) for management

• Monitor shipments and resolve customs clearance issues with customs brokers and consignees
• Monitor incident reports for shipment exceptions and take corrective actions

• Partner with operations teams on order entry/management, inventory management, purchasing, shipping, and RMA management activities
• Work cross-departmentally with sales, logistics, and operations to resolve order-to-cash issues

Hours you will be work:
Monday through Friday, onsite in San Jose, CA; 8 am - 5 pm PST

Compensation: $28-$31 per hour

Saige Partners, one of the fastest growing technology and talent companies in the Midwest, believes in people with a passion to help them succeed. We are in the business of helping professionals Build Careers, Not Jobs. Saige Partners believes employees are the most valuable asset to building a thriving and successful company culture, which is why we offer a benefit package and convenient weekly payment solutions that helps our employees stay healthy and maintain a positive work/life balance.