Financial Aid Processor

Job Description Summary

The Financial Aid Processor will be responsible for performing application review, determining eligibility and awarding student financial aid, fund disbursement, and federal and state aid program administration and reconciliation. The Financial Aid Processor will focus on areas of expertise as assigned and will report to a financial aid manager. The Financial Aid Processor will also assist students with understanding the financial aid process for Saint Leo University’s programs and providing optimal student service with every interaction via phone and email.

Duties and Tasks:

• Perform application review and determination of student eligibility to prepare file for student aid awarding. Application review includes:

• Verification: verify accuracy of data and make corrections as needed

• Federal database (C-code) resolution

• Identify/resolve conflicting information by collecting additional data

• Review financial aid history

• Evaluate satisfactory academic progress status

• Review exception reports and make corrections as needed to ensure appropriate financial aid eligibility

• Perform student awarding and disbursement following federal, state and institutional guidelines.

• Communicate with students when necessary to resolve processing issues via the Financial Aid TOPdesk system.

• Perform federal aid processing including origination and disbursement reporting, error resolution and monthly reconciliation.

• Perform state aid processing including determining eligibility, awarding, reporting and reconciliation.

• Perform financial aid recalculation/revisions related to attendance, enrollment change, special circumstance appeal, satisfactory academic progress appeal, post-screening reason code eligibility changes, additional sources of aid, over award, and over payment.

• Maintain confidentiality of work related information and materials

• Provide information to prospective and enrolled students regarding financial aid program requirements and procedures via inbound telephone calls and email.

• Research financial aid issues; review forms for completeness, accuracy; verify information reported on student applications and other documentation.

• Demonstrate integrity, ethical behavior in working with confidential information.

• Work collaboratively with other departments to ensure that expectations of financial aid service are met consistently.

• Participate in special events, evening, and weekend work as needed.

• Contribute to the overall success of the Financial Aid Office by performing other duties as assigned by the management team.

REQUIRED KNOWLEDGE,

SKILLS AND ABILITIES

Knowledge

• Demonstrate competencies to work in technology driven operation

• Analytical skills, strong interpersonal and communication skills and student-centered customer service orientation

• Must be able to work in a collegial and collaborative manner within a team environment

• Demonstrate success working with students or customers in a service-oriented environment

• Bachelor’s degree from a regionally accredited institution

• Experience in financial aid, preferred Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default.

Skills:

• Demonstrated critical thinking skills and ability to work successfully with cross-functional teams.

• Detail oriented, excellent time management skills

• Superior organizational skills; ability to execute multiple objectives concurrently

• Proficient with Microsoft Word and Excel

Abilities:

• Ability to react and adjust quickly to changing conditions

• Ability to multi-task daily

• Ability to produce a high volume of quality work, timely and accurately

• Ability and…