Health and Wellness Navigator

Description

Abode Services, one of the largest and most effective nonprofits working to end homelessness in the Bay Area, is seeking a skilled Health and Wellness Navigator to help support our Santa Clara County Programs in San Jose.

** Please note this position requires 2 years of experience providing substance recovery services.**

• $28.85-$32.00 per hour
• 19 Days of PTO & 12 Paid Holidays
• Medical, Dental & Vision Coverage Options
• Dynamic, mission‑driven culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

The Health and Wellness Navigator will provide clinical/therapeutic services, with a focus on substance use disorders, on an Assertive Community Treatment team. The team will conduct outreach, engage, house, and provide wrap‑around clinical services for all residents. Participants are referred by the County Office based on county data and other assessment processes as the most frequent users of emergency services, criminal justice, and other homeless and county services.

Program participants will have serious mental health disorders, substance use disorders, and/or chronic health conditions.

• Provide clinical case management services, including rehabilitative services, brokerage, collateral, and therapy to residents utilizing an Assertive Community Treatment model.
• Complete assessments and develop treatment plans for participants residing at the site.
• Collaboratively work with participants to develop and work on their recovery goals.
• Meet with prospective participants, conduct outreach, and conduct initial intakes and assessments.
• Act as lead on team on substance use disorder issues.
• Utilize Motivational Interviewing techniques to explore participants' substance use/dependency, encourage reduction, provide support to clients moving towards abstinence, and/or provide Relapse Prevention services.
• Develop relationships with community agencies providing outpatient and residential drug and alcohol services and support participants in connecting to their services.
• Perform mental status exams, as well as safety assessments that include suicide, homicide, and gravely disabled assessments with participants on an ongoing basis.
• Other duties as assigned.

• CADACC I or II preferred or some SUD certification plus field experience in an SUD setting.
• 2 years of experience providing substance recovery services required.
• 2 years of field experience working with people with serious mental illness, individuals with co‑occurring disorders and complex health issues, and/or the chronically homeless population.
• Use of personal vehicle and proof of a valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem‑solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Understanding of evidence‑based practices:
  Housing First, Motivational Interviewing, Harm Reduction, Psychosocial Rehabilitation, and Relapse Prevention Therapy.
• Strong skills completing assessments, treatment plans and expertise in clinical writing.
• Practiced in rigorous clinical work while meeting deadlines for billing, progress notes, and treatment plans.
• Experience in completing assessments and treatment plans.
• Experience in a high volume of clinical writing.
• Experienced in effectively intervening in crisis situations, with de‑escalation techniques.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business‑related applications.
• Understanding and practice of culturally sensitive components of direct service delivery through open dialogues and self‑exploration with diverse groups.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.