Front Desk Agent; Part Time - DoubleTree Hilton Hotel San Jose

Job Description

Front Desk Agent (Part Time) - Double Tree by Hilton Hotel San Jose (HOT0

CAYO)

HOT0

CAYO

Double Tree San Jose 2050 Gateway Place San Jose 95110

The Double Tree by Hilton Hotel San Jose is looking for a Front Desk Agent to join the team! This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry. We’re less than five minutes from San Jose International Airport and ten minutes from downtown San Jose.

We are proud to be ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! Here our Team Members love being a part of our award-winning culture that includes a friendly workplace environment, best-in-class benefits package, career growth opportunities, free meal during shift, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!

• Availability to work a flexible schedule that would include nights, weekends, holidays, and overnight if needed is required
• Ability to effectively communicate in English
• At least one (1) year of customer service
• Hotel experience is highly desired
• Experience with OnQ PM System for Front Desk and/or other related systems is a plus

full availability including overnight shifts, weekends and holidays

The starting hourly rate for this role is $25.56 and it will increase after 90-day probation period to $31.95 per hour. This hourly rate is based on applicable and specialized experience and location.

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Respond to guest inquiries and in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious…