Front Office Manager - DoubleTree Hilton Hotel San Jose

Front Office Manager - Double Tree By Hilton Hotel San Jose (Job Number: HOT0

CAAW)

Double Tree San Jose, 2050 Gateway Place, San Jose, 95110

The Double Tree by Hilton Hotel San Jose is looking for a Front Office Manager to lead the team! We are a full‑service property with 505 guest rooms, less than five minutes from San Jose International Airport and ten from downtown San Jose.

We are proud to be ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! Our Team Members love being a part of our award‑winning culture that includes a friendly workplace environment, best‑in‑class benefits package, career growth opportunities, free meal during shift, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program!

Ideal candidates for this role will possess:

• Availability to work a flexible schedule that would include nights, weekends, holidays, and overnight if needed is required
• At least two years of hotel leadership experience
• At least one year of front desk experience
• Valid Driver’s License
• Experience with OnQ PM System for Front Desk and/or other related systems is a plus

The yearly salary: $82,000 to $85,000

Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• * Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

As Front Office Manager, you will be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Ensure compliance with Company standards.
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns.
• Initiate and implement up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Complete audit procedures, as needed.
• Drive property‑designated vehicles to transport guests to and from local airport in the event that a shuttle driver is not available.
• Recruit, interview and train team members.

Hilton has been a leader in the hospitality industry since 1919. We look for demonstration of the following values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything…