Front Desk Agent; Part Time - DoubleTree Hotel San Jose

Position: Front Desk Agent (Part Time) - DoubleTree by Hilton Hotel San Jose
The Double Tree by Hilton Hotel San Jose  (Use the "Apply for this Job" box below). hilton com/en/hotels/jose dt doubletree san jose/?msockid=2 is looking for a Front Desk Agent to join the team  This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry  We're less than five minutes from San Jose International Airport and ten minutes from downtown San Jose

We are proud to be ranked  1 on Great Places to Work and on Fortune's World's Best Workplaces list  Here our Team Members love being a part of our award winning culture that includes a friendly workplace environment, best in class benefits package, career growth opportunities, free meal during shift, PLUS Hilton room discounts for you and your family worldwide through our Go Hilton Travel discount program

** Ideal candidates for this role will possess:*
* + Availability to work a flexible schedule that would include nights, weekends, holidays, and overnight if needed is required
+ Ability to effectively communicate in English
+ At least one  1  year of customer service
+ Hotel experience is highly desired
+

Experience with OnQ PM System for Front Desk and/or other related systems is a plus

** Shift Pattern** :  full availability including overnight shifts, weekends and holidays

** Hourly Rate:
** The starting hourly rate for this role is $25 56 and it will increase after 90 day probation period to $31 95 per hour  This hourly rate is based on applicable and specialized experience and location

** The Benefits** - Hilton is proud to have an award winning workplace culture ranking  1 World's Best Workplace by Great Place To Work   We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits  Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through Daily Pay
+ Medical Insurance Coverage - for you and your family
+ Mental Health Resources
+ Best in Class Paid Time Off  PTO
+ Go Hilton travel discount program
+ Supportive parental leave
+ Matching 401 k
+ Employee stock purchase program  ESPP    purchase Hilton shares at 15% discount
+ Debt free education: Access to a wide variety of educational credentials  ex  college degrees, high school completion, English language learning, digital literacy, professional certificates and more
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs Available benefits may vary depending upon property specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

** What will I be doing?*
* A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability  Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
+ Respond to guest inquiries and in a timely, friendly, and efficient manner
+ Provide driving and/or walking directions to guests to local destinations
+ Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
+ Assist fellow team members and other departments wherever necessary to maintain positive working relationships
+ Provide or obtain accurate information

** What are we looking for?*
* Since being founded in 1919, Hilton has been a leader in the hospitality industry  Today, Hilton remains a beacon of innovation, quality, and success  This continued leadership is the result of our Team…