Front Desk Agent

The Double Tree by Hilton Hotel San Jose is looking for a Front Desk Agent to join the team! This is a perfect opportunity for someone who has a passion for customer service and desire to grow within the hospitality industry. We’re less than five minutes from San Jose International Airport and ten minutes from downtown San Jose.

We are proud to be ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list! Our team members love being part of an award‑winning culture that includes a friendly workplace environment, best‑in‑class benefits package, career growth opportunities, free meal during shift, and Hilton room discounts through Go Hilton Travel discount program.

• Availability to work a flexible schedule that would include nights, weekends, holidays, and overnight if needed
• Ability to effectively communicate in English
• At least one (1) year of customer service
• Hotel experience is highly desired
• Experience with OnQ PM System for Front Desk and/or other related systems is a plus

Full availability including overnight shifts, weekends & holidays.

The starting hourly rate for this role is $25.56 and will increase after 90‑day probation period to $31.95 per hour. This hourly rate is based on applicable and specialized experience and location.

Hilton offers a comprehensive benefits package including:

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education: access to a wide variety of educational credentials (college degrees, high school completion, English‑language learning, digital literacy, professional certificates & more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guests know the location of their room and/or are accompanied by a bell person.
• Respond to guest inquiries in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to local destinations.
• Ensure a high level of product knowledge of the hotel, including local and community events and attractions.
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
• Provide or obtain accurate information.

In addition to the values demonstrated above (Hospitality, Integrity, Leadership, Teamwork, Ownership, Now), we look for the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing team members are at the heart of it all.

Front Office Upselling Incentive Program – commission‑based program based on upsell generated revenue. Revenue is calculated as time of guest check‑out. Upsell revenue can include room type upgrades, early check‑in fee, late check‑out fees and late cancellation fees.

Double Tree San Jose

Full‑time

Doubletree by Hilton

Guest Services, Operations, and Front Office