Director of Front Office Operations - DoubleTree Hilton San Jose

The Doubletree by Hilton - San Jose is seeking a Director of Front Office to lead our front office team and deliver an exceptional guest experience. In this role, you will mentor and inspire a talented team while overseeing daily operations to ensure seamless check-in, check-out, and overall guest satisfaction.

You will also collaborate with cross-functional teams to drive revenue, enhance operational efficiency, and uphold Hilton’s world-class service standards. This position offers the opportunity to implement strategies that elevate the guest experience and strengthen our brand reputation.

We are looking for a candidate with proven leadership experience in front office operations, preferably in a full-service or large-scale hotel. Strong team-building, coaching, and operational management skills are essential, along with a genuine passion for creating memorable guest experiences.

• Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implement and monitor all corporate marketing programs.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members.

The annual salary range for this role is $90,000 - $100,000 and is based on applicable and specialized experience.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt-free education:
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

Double Tree San Jose

Full-time

Doubletree by Hilton

Guest Services, Operations, and Front Office