M Club Concierge

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry.

When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry.

When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Salary Range: $21.00 - $22.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Provide exceptional guest service by assisting with dining service and concierge-style guest support. This role ensures a welcoming environment, responds to guest requests, provides information about hotel services and local attractions, and supports smooth restaurant and guest service operations.

• Deliver friendly, professional service while greeting and assisting guests throughout their dining and hotel experience.
• Take accurate food and beverage orders, enter them into the Point of Sale (POS) system, and deliver orders promptly while ensuring guest satisfaction.
• Maintain clean and organize dining areas by clearing and resetting tables while keeping service stations stocked with necessary supplies.
• Provide concierge-style assistance by answering questions and helping guests arrange reservations for dining, entertainment, transportation, tours, and local activities.
• Offer directions and information regarding hotel facilities, services, and scheduled events.
• Assist guests with receiving mail, packages, and messages when needed.
• Maintain up-to-date knowledge of hotel services, promotions, and nearby attractions to better assist guests.
• Process guest checks accurately and comply with all company policies and applicable state and federal regulations, including alcohol service requirements.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job duties as assigned.

• High school diploma or equivalent required.
• One year experience in a public contact position.
• Hotel experience preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Requires clear and professional English communication skills for interacting with guests and team members.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, team members, guests, etc.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through Eye Med. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.

Our 401(k) Savings Plan with matching funds, and discounts through our 'You Decide' and…