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ServiceNow Implementation Specialist
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2025-12-02
Listing for:
RecruitTalent, LLC.
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Responsibilities
- Lead the functional implementation of Service Now ITSM modules.
- Collaborate with City stakeholders to gather requirements and translate them into Service Now configurations.
- Perform system configuration and setup based on City SMEs’ input.
- Guide business process reengineering and ensure alignment with ITIL best practices.
- Assist in training plan design, UAT support, and change management activities.
- Ensure compliance with mandatory City requirements (reporting, documentation, accessibility).
- Provide post-go-live support and knowledge transfer to City staff.
- Bachelor’s degree in Information Technology, Business, or related field.
- 5–7 years’ experience in Service Now implementations, with expertise in ITSM processes.
- Strong understanding of Service Now capabilities and ITIL framework.
- Experience in the public sector or large enterprise deployments.
- Excellent communication skills with both technical and non-technical stakeholders.
- Service Now Certified System Administrator (CSA).
- Service Now Certified Implementation Specialist (CIS) – IT Service Management.
- Optional:
Service Now CIS certifications in related areas (CMDB, Discovery, Asset, etc.).
- Associate
- Contract
- Information Technology
- IT Services and IT Consulting
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