Sr Exp Designer - Center & Messaging Platform

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We enable merchants with an end‑to‑end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross‑border trade.

As Senior Designer for Help Center & Messaging, you'll revolutionize support for millions of Pay Pal users worldwide—transforming help from a last resort into a competitive advantage. Using AI and conversational design, you'll create intelligent self‑service experiences that anticipate problems, deliver instant solutions, and know when human connection is needed. Every design decision can deflect thousands of contacts, save millions in costs, and turn frustrated customers into advocates.

You'll prove that great support doesn’t just solve problems—it builds trust and showcases Pay Pal's commitment to customer success.

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub‑function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience

• Design intuitive, accessible self‑service experiences that simplify complex support and resolution journeys.
• Apply systems thinking to map the end‑to‑end support ecosystem and deliver user‑centered, compliant solutions with cross‑functional teams.
• Prototype, test, and measure impact to refine solutions and improve resolution time, satisfaction, and support outcomes.

• 5+ years in product design (consumer‑facing, fintech/e‑commerce preferred) with a strong portfolio showing elegant UI, simplified workflows, and measurable impact.
• Systems thinker and user advocate with deep empathy, accessibility expertise, and experience across workflows, forms, and information architecture.
• Collaborative, data‑informed designer skilled in prototyping, communicating design rationale, and working with product, engineering, legal, and operations.

Pay Pal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include…