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Customer Relationship Management Lead
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-02-07
Listing for:
Tekgence Inc
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
Technical Support, IT Project Manager
Job Description & How to Apply Below
Overview
IT Recruitment Manager | Talent Acquisition Leader in Tech | Client Relation | Connecting Top Tech Talent with Innovative Companies
San Jose, CA (Day 1 Onsite)
12+ months contract
Responsibilities- Lead CRM and contact center initiatives with Oracle Service Cloud (Right Now) and Genesys Cloud CX.
- Manage telephony systems integration (VoIP, SIP trunking, SBCs, PBX) and ensure seamless customer service operations.
- Develop functional and technical documentation; manage projects in cross-functional enterprise environments.
- Provide onsite leadership and stakeholder management; align IT capabilities with business goals.
- 5+ years in CRM leadership or consulting roles with Oracle Service Cloud (Right Now).
- 3+ years hands-on experience with Genesys Cloud CX (IVR, ACD, digital channels).
- Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments.
- Linked In:
- Seniority level:
Mid-Senior level - Employment type:
Contract - Industry: IT Services and IT Consulting
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