Customer Success & Technical Training Manager

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Location:

Santa Clara, California Posted: 8/28/2025 Location Name:
Santa Clara

Wage Max:  Wage Min:

Customer Success & Technical Training Manager - HSIO CN

Summary Of Business

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales.

We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Role Summary And Purpose

The Customer Success & Technical Training Manager is responsible for ensuring HSIO CN customers achieve maximum value from our products and services through a seamless customer journey and robust technical enablement. This role combines strategic leadership of customer success initiatives with technical training and knowledge transfer, ensuring customers are informed, confident, and equipped to leverage our high-speed interconnect solutions. The Manager will work closely with Sales, Engineering, NPI, Operations, and Quality teams to deliver customer-focused solutions, improve adoption, and translate complex technical concepts into actionable guidance for customers.

ATTRIBUTES

• Customer Centricity:
  Always advocates for the customer, ensuring solutions and training deliver real value.
• Quality Mindset:
  Proactively identifies potential fail points in products, processes, and support; drives continuous improvement.
• Problem-Solving Orientation:
  Analyzes complex issues and implements practical, sustainable solutions.
• Analytical Thinking:
  Uses data and metrics to guide decisions and measure impact.
• Collaboration & Influence:
  Builds trust and works effectively across functions and global teams.
• Adaptability & Agility:
  Navigates a fast-paced, matrixed organization and adapts to evolving customer and business needs.
• Leadership &
  
  Coaching:
  
  Inspires, mentors, and develops team members for high performance and growth.
• Curious - Possesses an inquisitive mind. Seeks new information and experiences and explores novel possibilities.

• Define and implement a customer success strategy aligned with HSIO CN business goals.
• Drive initiatives to improve customer satisfaction, retention, and long-term partnerships.
• Serve as the voice of the customer, ensuring feedback drives product and process improvements.
• Establish KPIs to measure customer success performance (NPS, CSAT, adoption rates, support response times).

• Lead the development and delivery of technical training programs for customers, including workshops, webinars, and product documentation.
• Ensure customers fully understand product specifications, installation, operation, and troubleshooting.
• Collaborate with Engineering and NPI teams to translate technical product knowledge into accessible training materials.
• Build scalable onboarding programs to support multiple global customers.

• Partner with Sales, Product Marketing, Operations, and Quality teams to align customer experience initiatives with business objectives.
• Work with NPI teams to ensure smooth product adoption and knowledge transfer during new…