Lead Field Service Engineer -Emulation Platforms; R51713​/pdb

The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing proactive onsite support at end user customer locations both domestic and international. The primary responsibility will support the Atlanta data center and other locations in the eastern US.

Location:

San Jose, CA

Reports to:

San Jose Field Service Manager

Base pay range: $/yr – $/yr

Additional compensation types: Annual Bonus and RSUs

• Primary contact for all hardware related issues
• Planning and installation of new equipment; reconfiguring existing equipment
• Troubleshoot/diagnose and repair hardware and other problems, escalating issues when appropriate
• Document all work processes as required
• Establish a strong supportive relationship with customers
• Inventory control
• Work with Field Service team and other Cadence groups to improve processes and procedures

• BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience
• Good written and verbal English communication skills
• Minimum working knowledge of Linux/Unix
• Strong hardware and software troubleshooting skills
• Must be able to lift 40 lbs
• U.S. driver’s license and passport
• Willingness to travel domestically and internationally, including for short-notice emergency service events

• Debugging and repair in a board/system level environment
• Experience with liquid cooled systems and associated repairs
• Experience with Linux Shell skills (grep, sed, awk, find, etc)
• Experience with server scripting tools (python, perl, bash, sh, tcsh, csh, or some combination)
• Experience with networking including installation/configuration of routers, switches and firewalls
• Experience with troubleshooting network issues

Mid-Senior level

Full-time

Engineering and Information Technology

Computer Hardware Manufacturing and Software Development