Product Manager

Overview

Our Company – Adobe. Changing the world through digital experiences is what we’re about. We help customers design and deliver exceptional digital experiences, empowering teams to create images, videos, and apps and transform how companies interact with customers across every screen. We’re committed to equal opportunity and to hiring the very best, with the belief that great ideas come from everywhere.

At Adobe, exceptional customer experiences are built through strong partnerships. As a Product Experience Manager, you’ll help create consistent, reliable frameworks that connect Adobe Customer Solutions teams with Adobe Experience Cloud Product teams.

ACS includes Customer Engineering (Support), Professional Services (Consulting), Ultimate Success (Technical Account Management, Field Engineering, Support Success Management), and Customer Success. Our Product teams include Product Engineering and Product Management, and you’ll work across all of them to close the gaps that matter most.

Your mission is to ensure customer pains, workflow friction, and improvement signals flow predictably across the organization. You translate these signals into clear product outcomes and high-quality customer-facing results. This is a strategic, cross-functional role where we rely on you to help the organization respond quickly to systemic issues, align on priorities, and keep teams moving in the same direction.

Together, we’ll design and manage cross-departmental operating programs, build repeatable models, and ensure the right insights reach the right teams at the right time, supported by a strong, closed-loop feedback process. If you love orchestrating clarity in complex spaces and asking, How do we make this whole system work better? — you’ll feel right at home here!

Customer Understanding & Signal Flow

• We build deep empathy for customer workflows, friction points, and success criteria across enterprise journeys, and you’ll help turn that understanding into action.
• Develop and reinforce a unified approach for collecting, triaging, and routing customer signals in partnership with Support, Professional Services, Success, and field teams.
• Identify emerging themes, gaps, and patterns across break-fix and feature improvement pathways to guide prioritization.
• Incorporate structured input from Beta participants, internal employees, customer champions, and external collaborators.

Execution & Delivery

• Clearly articulate customer and internal workflow issues to Product and Engineering so teams can move quickly toward resolution.
• Partner with Engineering to ensure customer participation in Beta programs is meaningful and feedback loops remain complete.
• Drive execution rigor across multiple interconnected work streams and cross-functional groups.
• Lead change management for new releases to ensure smooth internal and external adoption.
• Define success metrics, monitor performance post-launch, and highlight customer impact.
• Provide crisp, data-driven updates on progress, risks, issues, and mitigation strategies.

Collaborator Management

• Build bridges to strengthen alignment across Product, Engineering, Support, Professional Services, Customer Success, GTM, and Operations.
• Communicate roadmap implications, prioritization tradeoffs, and program status with clarity and consistency.
• Serve as the single point of accountability for the health, visibility, and end-to-end execution of assigned programs.
• Support leadership in pre-alignment conversations, ensuring regional and global teams stay informed and engaged.

Measurement & Continuous Improvement

• Use data to diagnose issues, assess workflow health, and identify opportunities for improvement across teams.
• Implement tools, automation, and AI to boost efficiency, predictability, and transparency.
• Identify ways to standardize, scale, and operationalize repeatable operating models across ACS and Product teams.
• Lead retrospectives and translate findings into stronger processes and more impactful customer experiences.

Required Qualifications

• 10+ years in Product, Program, or Project Management supporting enterprise-scale, customer-facing solutions.
• Demonstrated…